Every framed and rolled print is hand-made to order. This process normally takes us between 24-48 hours to develop, frame, carefully pack and dispatch. 

Once your order has been dispatched, you will receive an email telling you that your package has been dispatched and provide you with the tracking link for you to follow your order.

Our delivery times for framed prints often get delivered ahead of schedule, but to give a rough guide to our delivery times to addresses in the following regions are listed below:

To ensure that your framed print arrives at its destination in perfect condition, we take great care in packing and protecting it during shipping. Our frames are carefully wrapped and packed in sturdy, double-wall corrugated cardboard for our framed prints, and rigid spiral-wound cardboard tubes for our premium photo prints to ensure maximum protection of your framed print during shipping. All our shipments  are insured and come with tracking for extra peace of mind.

In the rare occasion that your print or framed print arrives damaged, please send photos of the damage and packaging to hello@apollophotoprints.com and we will promptly resolve the issue.

If you live outside one of the following regions (USA, EU, UK and Australia) You may be charged customs or import duties once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot precisely tell you what the cost would be, as customs policies and import duties vary widely from country to country. We will gladly answer any questions regarding this, but for more accurate advice, we suggest that you reach out to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

All our framed and premium photo prints are bespoke and tailor-made to your order, which, unfortunately means that we cannot accept returns for any items that have been put into production.

You may cancel your order, provided that we have not initiated production for your order. Generally production on all orders is initiated around 8 hours after your order is placed. 

To do this you must notify us by sending an email to hello@apollophotoprints.com and will check to see if your order can be halted.