You can return it, no problem. Please make sure the print is returned undamaged and unused, and don’t forget to include your order number in the returned package. Please notice that we will refund the returned product but we will not pay the shipping costs for the returns. When returning goods of value, we suggest that you use a recorded delivery service, as we cannot be responsible for non-delivery of returned items.
Once we receive your order in good condition, we will issue the refund or items you would like to receive in exchange.
If your product is received damaged or lost in the post, please notify us immediately and retain the product and packing and we will contact the postal service who will be responsible for any compensation payments. Please contact us immediately and we will advice you on the best way to approach this claim. Once the print has been dispatched to the postal company, all risk of loss and damage is then passed onto the receiver.
You can either send or deliver your returning good(s) to:
Apollo VII – XVII
For any help, please contact us at firstname.lastname@example.org
TERMS AND CONDITIONS
Your withdrawal from the contract
You may withdraw your order at any time up to the end of the 21st working day after receiving the item(s). You do not need to give The Apollo Photobook (JDFS Publisher) any reason for this withdrawal. The only reason you cannot withdraw your order is where you have taken the item(s) out of the sealed package. You must send the item(s) back to JDFS returns address at your own risk and cost. Once the item(s). Once JDFS have receive the returned item(s) in good order, you will be issued a full refund within 30 days of receipt.
The 2-year guarantee period starts as soon as you receive your item(s).
Availability of items ordered
If JDFS has insufficient stock to deliver your order, we will contact you as soon as possible via email, and any sum debited from you will be re-credited to your account within 30 days. JDFS will not be obliged to offer any additional compensation for any disappointment suffered.
JDFS will post or arrange a courier on your behalf for any item(s) ordered by you to a person and address you give to JDFS. The consignee will be responsible for both customs clearance and payment of customs duties and local taxes where required. Delivery will be made as soon as possible after your order. All delivery times quoted on the website are estimates only. You will become the owner of the item(s) you have ordered when the goods are despatched to you.
When ordering item(s), you may be subject to import duties and taxies, which applied once the item(s) reach the country of destination. All charges are the responsibility of the consignee. Please check with JDFS to see if any charges will be applied to your order.
This is as follows:
If the item(s) JDFS delivers are not what was ordered or are damaged or defective. JDFS shall have no liability to you unless you notify JDFS of the problem in writing within 10 working days from receiving the item(s).
If you do not receive goods ordered by you within 30 days of the date on which they were despatched to you, JDFS shall have no liability to you unless you notify JDFS in writing at the JDFS contact address of the problem within 40 days of the date on which the goods were despatched to you.
If you notify a problem to JDFS under this condition, JDFS's only obligation will be, at its option, to make good any shortage or non-delivery; to replace or repair any goods that are damaged or defective; or to refund to you the amount paid by you for the goods in question to the original method of payment.
JDFS will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to JDFS under this condition and JDFS shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under paragraph above.
Nothing in this condition is, however, intended to limit any rights you might have as a consumer under applicable local law that may not be excluded nor in any way to exclude or limit JDFS liability to you for any death or personal injury resulting from its negligence.
Nothing in this contract creates any right which is enforceable by any person who is not a party to the contract.
The nature of Internet communications means that your communications may be susceptible to data corruption, interception and delays. JFDS shall not be responsible for any detrimental reliance you place on this website or its contents.
JDFS is providing this site and its contents (including any downloadable data or software) on an 'as is' basis and makes no representations or warranties of any kind with respect to this site or its contents and disclaims all such representations and warranties, whether express or implied, to the fullest extent permitted by applicable law. In addition, JDFS makes no representations or warranties about the accuracy, completeness or suitability for any particular purpose of the information and related graphics published in this site or that any software or the server that makes it available are free of viruses or other harmful components.
The information contained in this site may contain technical inaccuracies or typographical errors. All liability of JDFS howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by applicable law.
Neither JDFS nor any of its Directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site in any way. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
KvK nummer: 65830644
BTW nummer: NL856278014B01
Telephone +31 (0) 628217899